Payment Method

FilamentSkin Cash on Delivery (COD) Method

1. Overview of COD

Cash on Delivery (COD) allows customers to pay for their orders at the time of delivery, providing them with a sense of security and convenience.

2. Eligibility

  • COD is available only for all products.
  • Ensure that the delivery location falls within the predefined service areas.

3. Steps for Placing an Order Using COD

  1. Add to Cart: Once a product is selected, customers should add it to their cart.

  2. Proceed to Checkout: At checkout, customers will be prompted to select their preferred payment method.

  3. Select Cash on Delivery:

    • Customers should choose the Cash on Delivery option from the list of available payment methods.

  4. Provide Delivery Information:

    • Fill in the necessary details, including name, address, and contact number for delivery purposes.
    • Ensure that the contact number is accurate for coordination with the delivery agent.

  5. Confirm Order: Review the order details and confirm the purchase.

  6. Await Delivery: Customers will receive a confirmation message via SMS or email or call with order details and estimated delivery time.

  7. Payment on Delivery:

    • Upon delivery, customers must pay the exact amount in cash to the delivery agent.
    • In some cases, you may offer an option for multiple denominations to facilitate smooth transactions.

4. Delivery Process

  • Orders will be dispatched from the nearest distribution center to ensure timely delivery.
  • Delivery staff are trained to handle cash transactions securely.

5. Return and Exchange Policy

  • Customers can return or exchange products within a specified period if they are not satisfied.
  • The return/exchange process should be explained clearly on the website.