Return and Exchange

Return & Exchange Policy

At Filamentskin, if you're not happy with your purchase , please contact us at muhammadtaha6644@gmail.com, and we will offer you solutions according to your case.

 

RETURN POLICY

Return Period: At Filamentskin, product within the warranty period can be returned. For products beyond the warranty period, we regret that we cannot accept any return or exchange requests. (Please note that "Final Sale" and "Gift" items are not covered by this policy.)

 

Return Conditions: Items must be in brand-new condition, including all gifts and original packaging. Filamentskin defines "brand-new" as items with unopened packaging.

 

For returns due to non-quality-related reasons, customers will need to cover the round-trip shipping costs. If Filamentskin provides a return label, these shipping fees will be directly deducted from the refund. If no return label is provided, customers will need to return the item at their own cost, and the original shipping fee will also be deducted from the refund. Currently, Filamentskin only provides return labels for customers in the Pakistan.

 

In cases where the packaging has been opened, we can offer only 50% refund. Since our products are used in direct contact with the skin, to ensure the health and experience of each customer, we charge a 50% processing fee. Even if the product is unused after opening, this rule will still apply. Any product with opened packaging must go through secondary processing, and we kindly ask for your understanding. This fee will be deducted directly from the refund. Furthermore, for any opened packaging, regardless of location, Filamentskin will not provide a return label, and customers will be responsible for the return shipping cost.

 

1 YEAR WARRANTY: We are committed to customer service and the quality of our products. Check our Warranty and Returns Policy at 1 Year Warranty

 

Return Procedure

1.To initiate a return, please first send your return request to our official customer service at muhammadtaha6644@gmail.com . The email must include:

①The original order number and the exact name of the product to be returned;

②A brief reason for the return.

2.Our customer service will process your request in 7 business days and contact you to discuss the further return process. All returns are subject to evaluation by Filamentskin

 

3.Once the return request is approved, our customer service will send you the return address. Please send us the shipping courier and tracking number of return packages so that we can track it and arrange a refund after receiving the return package.

 

4.Please package the product carefully and return it in original packaging to avoid damage during transportation. All products should be returned with all original packaging, accessories and free gifts, including the retail box, manuals, cables, and all other items originally included with the product.

 

5.Please notify us when the package is delivered: In order not to delay the refund progress, please contact muhammadtaha6644@gmial.com to inform the delivery of the package, and we will process your return request in 1-3 business days.

 

Once we approve the return package meets the return standard, your refund will be issued to your original payment. Please allow 2-15 business days for its billing circle.

 

We Will Not Accept A Return Of Any Merchandise Under The Following Conditions:

1.All product not purchased from filamentskin.com.

2.The device is damaged due to improper personal use.

3.All product appearance is naturally stained by use.

 

If you have any questions or concerns about the return and exchange policy, you can contact muhammadtaha6644@gmail.com at any time.